LAVA GENIE Stringless Smart Guitar - Wireless, 30.5 Inch Foldable Electric Guitar with 100+ Instrument Presets & Built-in Speaker - Perfect for Travel, Practice & Silent Playing (White)

I just bought and received the Lava Genie. It looks great but when I connected it to the app it requires an update before using. But the app will not update to the connected Genie. The app is up-to-date and is running on my i-phone 15. I have tried to shut them all down and then restart as well as deleting the app and reinstalling it, but nothing works. I have also tried to do it on my i-pad and another i-phone, but nothing works to download and update the Genie. Thus, none of the features work on the Genie. I have sent two emails to the Lava Music Company but have not heard from them. If that non-response continues and the problem is not solved, I am returning the Genie within the 30 day window. I am very disappointed. If the problem is solved, I will change my rating. UPDATE: The problem was not solved but after I returned the Genie to Amazon, the customer service team replied to me with further instructions, but I had followed all them without any success. Yesterday, Ken the online sales manager reached out to me with further information and am waiting for that follow up. So I have raised my review to 3 stars. 2nd UPDATE: Ken, the online sales manager has gone far and beyond what I expected and has issued my refund that is in process as well as sending me a new Lava Genie that is also in process! I have had others like Robin on the Lava Music team also reach out to me with the promise of help during this time and I thank each one. Therefore, I have raised my review to 5 Stars for superb customer service. Final Update: just received a new Lava Genie and it had no problems with the needed updates. Updated in seconds. Again, excellent support by the Lava Music team.